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Frequently Asked Questions about TGH Virtual Care

TGH Virtual Care allows you to consult with a doctor live, at any time, from anywhere. Created through a partnership between with Tampa General Hospital and American Well, TGH Virtual Care allows you to get the treatment you need for non-emergency conditions without having to wait for an appointment with your primary care physician or visit an urgent care center or hospital emergency room.

Here are some frequently asked questions (FAQ) about TGH Virtual Care:


  1. How can I access TGH Virtual Care?


To access TGH Virtual Care, all you need to do is register online through your computer or download our convenient app on your tablet or smartphone. After a quick sign-up process, you will find yourself face to face with a doctor via a secure audio and video connection.


  1. What types of conditions can be addressed through TGH Virtual Care?


TGH Virtual Care is an ideal option if you are experiencing a non-emergency condition, such as a sinus infection, a sore throat, allergies, flu, asthma, bronchitis, ear aches, pink eye, and more. If you or a loved one is suffering from a life-threatening condition, you should go to a hospital emergency room or call 911.


  1. What are the hours that TGH Virtual Care is available?


Because you can never predict when you will become ill, a TGH Virtual Care doctor is available to help you 24 hours a day, 365 days a year. This ensures that you can always receive the treatment you need when you need it.


  1. Are the physicians on TGH Virtual Care all TGH physicians?


No. TGH Virtual Care is staffed by physicians from the Online Care Group, a physician-owned medical group that offers its clinical service online.


  1. Can a TGH Virtual Care doctor prescribe me any needed medications?


Yes. Once you have explained your symptoms to one of our board-certified doctors, they will be able to establish a diagnosis and send any needed prescriptions directly to your pharmacy.


  1. How long does a TGH Virtual Care visit usually take?


The average wait time to see a TGH Virtual Care physician is approximately six minutes and consultations typically last about 10 minutes.


  1. How much does a TGH Virtual Care visit cost?


TGH Virtual Care is much more affordable than a hospital emergency room visit, costing only $49 per consultation.


  1. Will my insurance cover a TGH Virtual Care visit?


Many insurance providers reimburse for telehealth visits. TGH Virtual Care does not submit claims to insurance providers on behalf of patients, but a patient may submit their documentation to their insurance provider after their visit.


  1. How can I contact TGH Virtual Care?


For assistance using TGH Virtual Care email or call customer support at (877) 716-5654. If you would like to speak with someone about your TGH Virtual Care experience, please email